FAQ

Where Can I buy your products?

• Straight online from our Website, simply click on Products tab above (Full product range)
• On EBay (Org. Date Syrup; Org. Date Spread; Turmeric Golden latte Paste; Beet Red Latte Paste; Sumac)

• Locally You can Find our products @:

• Vegan Supply@ 250 E. Pender, Vancouver, BC (All Our Products)
• Victoria's Health & Organic Bar; Broadway & Hornby locations (All latte Pastes & date Syrup). They also serve our latte pastes at their bar as hot latte, iced latte or addition to coffee and smoothies
• Vegan Supply Surrey (Some Products)
• Meinhardt @ 3002 Granville Street, Vancouver BC (Turmeric Latte Paste; Beet Latte Paste; Org. Date Syrup; Org. Date Spread
• Dalina @ 687 Main Street, Vancouver, BC (Org. Date Syrup; Org. Date Spread)

 

Do you offer Bulk Purchase Discounts?

•  Retail Stores: Retailers wishing to add our products to their retail store we offer retail discount, email us at info at Earthseats.com for prices
• Public: We offer 15% Off our ONLINE store price when you buy 6 Latte pastes (mix and match); code "Latte15"------Note: Qualifies for free shipping or simply arrange to pick up in Kitsilano 

Are your products Vegan?

• Yes, all our products are Vegan

Do you offer first time purchase discount?

• Purchasing online for first time, use code "Online10" to receive 10% off

Do you offer special Cafe Price?

• Yes, for coffee shops hoping to serve our latte pastes or add them to their retail shop with receive bulk purchase prices, simply email us to inquire
• No minimum purchase
• Note: Must be a cafe purchasing, not open to individuals, not valid with other discounts

We have a store & are interested in carrying your products for resale, is that possible?

• Yes, we would love to have our products at your cafe, store, gym, ... we offer a retail discount to bulk purchases for resale so you can mark up to a profitable sale 
• We also offer demos on site so your customers can try the products
• interested in becoming part of our family? email us at info*at*EarthsEats.com

Do you offer Refunds?

• Unfortunately we do not offer refunds on food products due to safety

Do you Sell to US customers?

• Yes, we do. You can order directly off our website and if the shipping cost doesn't calculate we can get back to you on the shipping cost

What is the Expiry Date of your products?

• Please refer to the product page and click on the actual product to see the shelve life of the product
• Also please refer to the date stamp on the product for expiry date
• Most of our products have a shelve life of 10-12 months in cool place and 1.5 years if refrigerated

Are there any Additives, Colour, Preservatives, Sugar added to your products?

• All our products are free of all the above

• This was our main mission when we started Earth's Eats as we are against any type of additives to products (incl. sugar)


Do you charge Taxes?

• Yes, there is a 5% GST charge as per BC regulations on our products

• Also there is a 5% GST and 7% PST on shipping cost (as per Canada Post charges)

Do you charge a Handling or Packaging Fee?

• No, we do not charge handling or packaging fee

• The cost you see under shipping and handling is only shipping cost

How much is the Shipping Cost for my purchase?

• As soon as you go to the checkout page and enter your address and preferred shipping method the system will automatically generate your shipping cost
• These prices come directly from the shipping company that you choose.

• We have a special Shopify rate shipping cost which works out cheaper than regular

Do you Offer Free Delivery, Pick-up or Shipping?

Yes, We Offer:

What are your methods of payment for online purchase?
You can Pay for your purchase using the following methods:

• Credit Cards (online and in person)
• Paypal 
• Apple Pay
• Google Pay
• Email Transfer to info@earthseats.com