Free Pickup in Vancouver, Kitsilano Area, Choose "Pickup" at Checkout & Email Us to Coordinate ~~~~ Free CANADA Shipping on $100

FAQ

Where can I find your products:

You can find our products at following locations  (selection varies by store):

Are your products Vegan?

  • Yes, all our products are Vegan

Are your products Organic?

  • 80% of our ingredients are organic.

  • Our Date Syrup; MacaLina: Rooibos Rose; MacaChino & ChagaChino are 100% Organic.

  • We are going 100% Organic on all our products end of  2019

Do you offer first time purchase discount?

  • Purchasing online for first time, use code "Online10" to receive 10% off

Do you offer special Cafe Price?

  • Yes, for coffee shops hoping to serve our latte pastes or add them to their retail shop with receive bulk purchase prices, simply email us to inquire
  • Note: Must be a cafe purchasing, not open to individuals, not valid with other discounts

    We have a store & are interested in carrying your products for resale, is that possible?

    • Yes, we would love to have our products at your cafe, store, gym, ... we offer a retail discount to bulk purchases for resale so you can mark up to a profitable sale 
    • We also offer demos on site so your customers can try the products
    • interested in becoming part of our family? email us at info*at*EarthsEats.com

      Do you offer Bulk Purchase Discounts?

      •  Retail Stores: Retailers wishing to add our products to their retail store we offer retail discount, email us at info at Earthseats.com for prices
      • Public: If you are looking for bulk purchase please email us and we will look into discount options depending on your volume

      Do you offer Refunds?

      • Unfortunately we do not offer refunds on food products due to safety

      Do you Sell to US customers?

      • Yes, we do. You can order directly off our website and if the shipping cost doesn't calculate we can get back to you on the shipping cost
      • Note: US customs may get charged duty from customs upon receiving of the items (this is customs & duty standards)

      What is the Expiry Date of your products?

      • Please refer to the product page and click on the actual product to see the shelve life of the product
      • Most of our products have a shelve life of 10-12 months in cool place and 1.5 years if refrigerated

      Are there any Additives, Colour, Preservatives, Sugar added to your products?

      • All our products are free of all the above
      • This was our main mission when we started Earth's Eats as we are against any type of additives to products (incl. sugar)


      Do you charge Taxes?

      • Yes, there is a 5% GST charge as per BC regulations on our products
      • Also there is a 5% GST and 7% PST on shipping cost (as per Canada Post charges)

      Do you charge a Handling or Packaging Fee?

      • No, we do not charge handling or packaging fee
      • The cost you see under shipping and handling is only shipping cost

      How much is the Shipping Cost for my purchase?

      • As soon as you go to the checkout page and enter your address and preferred shipping method the system will automatically generate your shipping cost
      • These prices come directly from the shipping company that you choose.
      • We have a special Shopify rate shipping cost which works out cheaper than regular

      Do you offer Free Shipping?

      Initially we offered free shipping on $80+ but we noticed with low margins that is becoming a big cost to absorb. Currently the free shipping only applies for orders of $100+ CANADA ONLY 

      I want to save on shipping, Can I Pick-up my order?

      Yes, we offer Free Local YOU Pick Up at Kitsilano, Just choose pickup at checkout & email us to coordinate pickup time and date.

      What are your methods of payment for online purchase?
You can Pay for your purchase using the following methods:

      • Credit Cards (online and in person)
      • Paypal 
      • Apple Pay
      • Google Pay
      • Email Transfer to info@earthseats.com